The Aldous Tour

2. Cost Reduction

  • “Clean Ticket” - reducing the rework and double-handling between the Sales force and Provisioning departments (for example from ~55% to ~5%)
  • “First Visit” Quote completion for small to medium businesses—eliminating inefficient customer interactions, and providing the opportunity to reduce or re-focus the Sales force
  • Increased Integration between solution components—reducing manual work in the Provisioning department
  • Reduction in the burden on call centers—Direct and Self-Service channel access will increase significantly through leveraging Portal technology and accurate Product Configuration

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